Shipping and Returns Overview

Chun Tat Limited sells womens shoes through njumboardshoes.com and ships orders to customers in the regions served by our delivery partners. This document sets out the shipping terms, the 14-day no-reason refund policy, the return process, the refund timelines, and the conditions that apply to damaged or defective item claims. Placing an order on njumboardshoes.com confirms that the buyer has read and accepted this document.

Order Processing

Every order is checked and prepared for dispatch after full payment has been confirmed. Orders placed outside business hours, on weekends, or on public holidays are prepared on the next business day. Buyers must provide a complete and accurate delivery address at checkout. Chun Tat Limited does not deliver to addresses that are incomplete, inaccessible, or located outside the regions we serve. Parcels returned to us because the buyer supplied incorrect address details are handled as returned orders, and the buyer bears the shipping costs incurred.

Delivery Times

Delivery time depends on the destination, the shipping method chosen at checkout, and the carrier that handles the parcel. Standard delivery is completed within the timeframe stated by the carrier once the parcel has been dispatched. Chun Tat Limited does not promise a fixed number of delivery days for any destination, and carrier estimates are not guarantees. A dispatch confirmation is sent to the email address provided at checkout once the parcel leaves our facility. Tracking information becomes available after the carrier performs its first scan.

Shipping Charges

Shipping charges are calculated at checkout and depend on the destination, the weight of the parcel, and the shipping method chosen. Shipping charges are non-refundable once a parcel has been dispatched, except where Chun Tat Limited cancels an order before dispatch.

Refund Policy: 14 Days, No Reason Required

Chun Tat Limited applies a strict 14-day no-reason refund policy. A buyer may request a refund within 14 calendar days of receiving the order without providing any reason for the request. The 14-day period begins on the date the parcel is recorded as delivered by the carrier. Requests received after the 14-day period has closed do not qualify for a refund.

Return Eligibility

Returned items must be unused and in their original packaging. Footwear must show no signs of wear, no scuffing, no creasing across the upper, and no sole wear. All original components supplied with the order must be returned with the item. Items that fail to meet these conditions do not qualify for a refund.

Return Shipping Costs

The buyer completely bears the return shipping costs. Chun Tat Limited does not reimburse, offset, or share any part of the cost of shipping an item back. Buyers select their own shipping service and any insurance they wish to attach to the return parcel. The buyer bears the risk of loss or damage while the return parcel is in transit. Chun Tat Limited issues a refund only for items that arrive at our return address in acceptable condition.

Step-by-Step Return Process

Step 1: Send a return request to [email protected] within 14 calendar days of receiving the order, stating the order number and the item being returned.

Step 2: Wait for a return confirmation from Chun Tat Limited. A return request is not accepted until this confirmation is issued.

Step 3: Pack the item securely in its original packaging, together with all original components.

Step 4: Ship the parcel to our return address. The recipient must be Chun Tat Limited, the contact phone is +852 5155 7792, and the specific return address is 561 Fuk Wa Street, Cheung Sha Wan.

Step 5: Send the tracking number of the return parcel to [email protected] after dispatch.

Step 6: Chun Tat Limited inspects the returned item after it arrives. The refund is processed once the inspection confirms that the item meets the conditions set out in this document.

Refund Arrival Time

Refunds are issued to the original payment method used at checkout. The refund arrival time is at least 14 days from the date the returned item is received and accepted by Chun Tat Limited. Buyers allow the full 14-day period before expecting the funds to appear in their account.

PayPal Refunds

PayPal refunds take at least 14 days to arrive. In some regions, local laws require up to 30 days for PayPal refunds to be completed. Where local law requires a period of up to 30 days, that longer period applies to PayPal refunds. Buyers allow the full statutory period to pass before contacting Chun Tat Limited about the status of a PayPal refund.

Damaged or Defective Items

Any claims for damaged or defective items must be submitted within exactly 7 days of receipt. The 7-day period begins on the date the parcel is recorded as delivered by the carrier. Claims must be sent to [email protected] and must state the order number and include clear images of the damage or defect. Claims submitted after the 7-day period cannot be accepted. This 7-day claim period matches the claim period stated in the Terms of Service.

Non-Returnable and Rejected Returns

Items that are used, worn, altered, damaged after receipt, or returned without their original packaging do not qualify for a refund. Returns sent without a return confirmation from Chun Tat Limited are rejected. Returns sent to an address other than the return address stated in this document are rejected, and the buyer bears all resulting costs.

Order Cancellation

A buyer may cancel an order before dispatch by writing to [email protected]. Orders cancelled before dispatch are refunded in full. Once an order has been dispatched, the return procedure in this document applies to it.

Contact

Questions about shipping, returns, refunds, or item condition are handled by Chun Tat Limited. Write to [email protected] or call +852 5155 7792. Written correspondence can be sent to 561 Fuk Wa Street, Cheung Sha Wan.